Refund policy

Conditions for a Refund: You may request a refund within 30 days of purchase for products returned in their original condition.

Refund Process: Contact our customer support team at (+632) 8655-5000 to initiate the refund process. You may be required to fill out a refund request form.

Refund Timeframe: Refunds are typically processed within 5-7 business days after approval.

Refund Method: Refunds will be issued back to the original payment method used for the purchase. Additional charges may apply for transaction fees and bank transfers for provincial accounts.